What are the return conditions?

The cooling off period for our products is 30 days. The return period starts on the day you receive the item. Multiple items in one order? Then you’re in luck. The cooling off period only takes effect once you have received all your products.

  • If the product is damaged or incomplete, please let us know along with photo evidence of the damage.
  • If you’re not happy with your purchase (including clearance and sale articles), you can return the product(s) if they are complete and in their original packaging and state.

    Will I receive a full refund including transport costs?

    To receive your full refund, it’s important to return your product in its original state. You can check out the product, but not actually use it to try it out (e.g. it’s not possible cook with a pan and then return it).

    The return is FREE of charge if you use our returns procedure and our specific courier. If you choose to return the item through another courier, we can’t refund the transport costs.

    I have returned more items than it says in my email

    When you return more than one item, it’s possible that you’ll receive a separate return email for each product you return.