You will receive an automatically generated email with Track and Trace information once the supplier confirms they have shipped your order.
How can I track my order?
As soon as we start processing your order, you’ll receive an email with a Track & Trace link. With this link you can track the status of your order in real time.
Haven’t received the email? Please check if the e-mail is in your spam folder.
Is it possible to have my parcel delivered at a parcel shop?
It is unfortunately not possible to have your parcel delivered at a parcel shop/pickup point.
Which delivery options are free?
Everything your order from us is delivered for free.
What happens when I am not at home for delivery?
It depends on the carrier we use for your shipment. The most common outcomes are:
Carrier delivers the parcel at your neighbour.
Carrier leaves a note and delivers the parcel to the nearest pick-up point.
Carrier doesn’t deliver the parcel and comes back for a new delivery attempt (usually is this the next day).
Usually if you aren’t there the second or third delivery attempt, they store it within their depot. This allows you a few days to pick it up before it is shipped back to us.
How long will my delivery take?
The expected delivery time for each product is mentioned on the product page. You’ll receive an automatically generated email confirming your order has shipped.
When do I get my track & trace code?
You’ll receive an automatically generated email including a Track and Trace link as soon as we start processing your order.
The Track and Trace link will enable you to track the status of your order in real time.
If you haven’t received your Track and Trace link yet, please check our spam folder.
Can I change my delivery address?
When you’ve already placed an order, it’s not possible to change your address anymore. This is done to prevent fraud.
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Is there a faster way to get my delivery?
Unfortunately, we don’t offer express shipping or any other method of faster shipment.
Do you deliver to PO box addresses?
No unfortunately, we don’t deliver to PO boxes.
We can deliver to your permanent residential address or your place of employment. Our CS Back Office Team will contact you to request a new delivery address. If no address is provided, the order will be cancelled.
Which couriers do you use?
We use multiple carriers for our shipments, and they are chosen depending on the amount or type of products you’ve bought and the destination it’s shipped to.