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Customer Help

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We advise up to 10 days for larger items (sheds, adventure playgrounds), most smaller orders are delivered within 4-7 days.

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Once your order has been processed you may have a limited time when you can change the delivery address. If this is not possible, some of our couriers will allow you to change it via the tracking link we will send to you.

Once your order is processed we will email or text a link for you to track your parcel.

We do not keep your information. However our payment providers may ask you if you wish to save the card for future purchases.

Any tax that is due is added to the final payment total during checkout.

The countries we deliver to are listed here.

The number of packages is displayed on the ‘More Information’ tab on the product page.

If you need to swap an item

Returns and Exchanges

Please contact us within 30 days of delivery and we will arrange collection of the item and arrange a refund. Items must be un-used and in the original packaging.

You will be credited on your original form of payment. Credits are issued 3-5 business days after returns are approved and received.

If you received the wrong item, please keep it in the original packaging. Take photos of the package and email them to sales@taylorshomeware.com  and we will arrange a replacement.

If your item was damaged in transit, please keep it in the original packaging. Take photos of the damage and email them to sales@taylorshomeware.com  and we will arrange a replacement.

In the event you need to return an item, we will arrange collection on a day suitable for you (except weekends). The courier will have all the information so you do not need to worry about that.

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Please see ‘How do I change my shipping address’

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We do not offer this option yet but we may do in the future.

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